Our Commitment to Care
Compassionate Support
At Heartland Care, we prioritise compassionate support tailored to your needs. Our team is dedicated to ensuring that every client feels valued and understood.
About Heartland-Care
Our Story
Care that means more.
At Heartland Care, we believe real care doesn’t begin with a service — it begins with a feeling.
That feeling of being seen, respected, and gently supported by people who genuinely care.
We exist to bring that feeling back to the heart of care.
Founded by people with decades of frontline experience, Heartland was born from a quiet but fierce belief:
That kindness is not weakness.
That doing the right thing, even when it’s not the easiest thing, is always worth it.
That care should feel right on the inside — not just look good on paper.
We provide care with presence, dignity, and purpose. Whether at home, in the community, we do more than support — we listen, we honour, we walk alongside.
We are proud to build a team that leads with heart, not hierarchy.
And we carry faith that when care is done with integrity, the right people — carers and clients alike — find their way to us.
Our Values
Where kindness isn’t just a value — it’s our foundation.
- People first, always
- - Presence and compassion
- - Honest reflection, embedded practice
- - Team care is just as important as client care
- - We value every act of dignity, no matter how small
Our Promise
At Heartland-Care, we’re doing care differently — with heart, with hope, and with the quiet strength real care deserves.
We’re here for:
- People who want care to feel human again
- Families who need trust and transparency
- Carers who believe kindness should be honoured, not exhausted
Heartland-Care was founded by people who have lived the reality of care — the rewarding, the challenging, and the often unseen.
We believe dignity, compassion, and connection should never be optional.
So whether you’re looking for support, considering a role in care, or simply curious about what makes us different — welcome. You’ve found the right place.
Our Services
We provide care where it matters most—in your own home. This includes:
- Personal care (washing, dressing, toileting)
- Dementia support
- Medication support
- Meal preparation and nutrition
- Companionship and emotional support
- Support with mobility, rehabilitation and end-of-life care
- Help with appointments, shopping, and staying connected to your community
We believe your care should fit you—so we take time to listen, understand, and adapt.
Why Choose Us?
Support for Care staff
Support for Care staff
Support for Care staff
At Heartland we know care is more than a task, its all the valuable moments,
At Heartland- Care, we believe in care that starts with kindness. Whether you’re experienced in care or just beginning
your journey, we’re building a team that listens, learns, and leads with heart.
If you’re passionate about making a difference—even in the small
At Heartland we know care is more than a task, its all the valuable moments,
At Heartland- Care, we believe in care that starts with kindness. Whether you’re experienced in care or just beginning
your journey, we’re building a team that listens, learns, and leads with heart.
If you’re passionate about making a difference—even in the smallest moments—we’d love to hear from you.
Come for the values, stay for the purpose.
Training and Services
Support for Care staff
Support for Care staff
At Heartland-Care, we provide flexible, person-centred care-at-home solutions tailored to suit each individual’s lifestyle and needs. Whether someone requires short-term support or ongoing care for a progressive condition, we are committed to delivering kindness, dignity, and consistency.
But we don’t stop there.
We believe that great care
At Heartland-Care, we provide flexible, person-centred care-at-home solutions tailored to suit each individual’s lifestyle and needs. Whether someone requires short-term support or ongoing care for a progressive condition, we are committed to delivering kindness, dignity, and consistency.
But we don’t stop there.
We believe that great care comes from confident, supported carers. That’s why our team receives more than just the standard, mandatory training. We invest in deeper learning—covering emotional intelligence, cultural understanding, communication skills, and real-life scenario-based training.
Because knowing how to care is just as important as knowing why.
Trust and Safety
Support for Care staff
Trust and Safety
From thorough staff vetting to clear communication and transparent care planning, we aim to give you peace of mind—so you can feel secure, supported, and truly at home.
At Heartland-Care, we don’t just protect the people we care for—we care for the people who provide it too.
Our staff deserve the same trust, safety, and respect we extend
From thorough staff vetting to clear communication and transparent care planning, we aim to give you peace of mind—so you can feel secure, supported, and truly at home.
At Heartland-Care, we don’t just protect the people we care for—we care for the people who provide it too.
Our staff deserve the same trust, safety, and respect we extend to those they support. That means fair pay, open-door leadership, emotional wellbeing check-ins, and a commitment to training that empowers—not just instructs.
We create a workplace where carers feel heard, held, and valued—because only when we look after each other can we give our best to others.